Business Need:

The primary goal was to ensure the successful adoption of the SAP Ariba Sourcing tool to drive operational efficiencies and standardize procurement processes worldwide. The client required a robust strategy to:

• Communicate effectively with stakeholders across global and regional levels.

• Integrate SAP Ariba with existing procurement and finance systems.

• Train and support over 8,000 employees and contractors to adopt the new system seamlessly.

Challenges:

• Messaging to Targeted Stakeholders: The phased rollout featured global launches of certain functionalities and regional launches of others, creating potential confusion among stakeholders.

• Integration with Legacy Systems: Integrating SAP Ariba with existing systems, including EDICOM in specific regions, presented technical challenges and inconsistencies.

• Training & Adoption: Introducing a new system to a workforce resistant to change required innovative and comprehensive strategies to overcome skepticism and drive engagement.

Solution:

Delta Global implemented a multifaceted approach to ensure the success of the SAP Ariba Sourcing tool rollout:

1. Targeted Communication & Engagement:

   • Developed creative communication strategies, including teaser videos and visual aids, to capture stakeholder interest.

   • Focused on key impacted stakeholder groups to tailor messages effectively.

2. Customized Learning Paths:

   • Designed user-specific training materials to enhance understanding and eliminate confusion.

   • Provided hands-on guidance to increase confidence and proficiency in the new system.

3. Leadership Alignment & Communication:

   • Conducted regular briefings and town halls to keep leadership informed and engaged.

   • Empowered leaders with tailored communication plans to champion the change within their teams.

   • Built trust through transparent and consistent messaging to secure buy-in at all levels.

4. Post-Launch Support:

   • Offered open office hours sessions to address questions and challenges.

   • Established a support form to ensure a smooth transition for all users.

Benefits:

1. Improved Communication: Targeted messaging strategies minimized confusion and ensured alignment among global and regional stakeholders.

2. Streamlined Integration: Successfully navigated technical challenges to integrate SAP Ariba with existing procurement and finance systems.

3. Enhanced User Adoption: Customized learning paths and comprehensive training programs led to high engagement and confidence in the new system.

4. Increased Leadership Engagement: Transparent communication empowered leaders to drive adoption and champion the new processes.

5. Ongoing Support: Post-launch initiatives provided users with the tools and support needed to succeed, ensuring a seamless transition.

Conclusion:

Delta Global’s strategic approach enabled the client to achieve a successful global rollout of the SAP Ariba Sourcing tool. Through innovative communication, customized training, and robust post-launch support, Delta Global delivered a scalable and efficient solution that aligned with the client’s global procurement goals. This case study highlights the transformative power of well-executed change management in driving digital transformation and operational excellence.